Skip to content
Welcome to Pro Golf Supply! Call an Expert: 1-312-380-0566
Welcome to Pro Golf Supply! Call an Expert: 1-312-380-0566

Shipping Policy

ProGolf Supply – Shipping Policy

Effective Date: January 01, 2025

1. Introduction

At ProGolf Supply (“we,” “us,” or “our”), we are committed to delivering your order efficiently and transparently. This Shipping Policy outlines how we handle shipping and delivery for purchases made on ProGolfSupply.com.

2. Shipping Destinations

Countries We Ship To:

  • United States

  • Canada

  • United Kingdom

  • European Union countries

Future Expansion:

We are continuously expanding our shipping coverage. Please check back for updates.

3. Shipping Costs

Domestic (U.S.):

  • Free Shipping: Orders over $50

  • Flat Rate Shipping: $5 on orders under $50

International:

  • Standard International Shipping: $15 flat rate

Customs & Duties:

  • International orders may be subject to customs, taxes, or import duties. These charges are the customer’s responsibility.

No Hidden Fees:

  • All costs are calculated at checkout and shown before finalizing your order.

4. Order Processing Time

  • Standard Processing: 1–2 business days (Monday–Friday, excluding holidays)

  • Cut-off Time: Orders placed before 5:00 PM EST begin processing the same day

  • Weekend/Holiday Orders: Processed on the next business day

5. Estimated Delivery Time

Domestic Shipping:

  • Standard: 3–5 business days

  • Expedited: 1–2 business days

International Shipping:

  • Standard International: 7–14 business days

Note: These are estimates and may vary based on customs, weather, or carrier delays.

6. Shipping Methods and Carriers

Carriers We Use:

  • Domestic: USPS, UPS, FedEx

  • International: DHL, FedEx International

Shipment Tracking:

  • A tracking number and carrier name will be emailed once your order ships.

Insurance:

  • All packages are insured. If your order is lost or damaged, contact us immediately.

7. Order Tracking

  • You will receive tracking details via email.

  • Visit progolfsupply.com/track-order or the carrier’s website to track your package.

  • Contact us if you need assistance.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Contact us at info@progolfsupply.com or 1‑312‑380‑0566 if your package is delayed.

  • If marked as delivered but not received:

    • Confirm address details

    • Check with neighbors or property management

    • Contact our support team

8.2 Damaged Packages

  • Take photos of damaged items and packaging

  • Contact us within 7 days to resolve the issue

9. Missing Items

If something is missing from your order:

  • Notify us within 7 days of delivery

  • Provide order number and missing item details

  • We’ll investigate and ship the missing item or issue a refund

10. Return and Refund Policy

  • Returns accepted within 30 days

  • Items must be unused, undamaged, and in original packaging

  • Customer is responsible for return shipping unless item is defective

  • Refunds processed within 14 days to the original payment method

  • See our Return and Refund Policy for full details

11. Incorrect Address

  • Please double-check your shipping address before checkout

  • We are not responsible for deliveries to incorrect addresses

  • If a package is returned due to an incorrect address, reshipping fees may apply

12. International Customs and Duties

  • Customs clearance may delay delivery

  • Import duties and taxes are not included in shipping fees

  • Check with your local customs office for more information

13. Contact Information

If you have shipping-related questions:

Email: info@progolfsupply.com

Phone: 1‑312‑380‑0566

Address:

ProGolf Supply

1219 W. Lakeview Court

Romeoville, IL 60446

United States

Customer Service Hours: Monday–Friday, 9 AM – 5 PM EST

14. Changes to This Policy

We may update this Shipping Policy at any time. Changes are effective upon posting on our site. Please check back regularly for updates.

 

Thank you for shopping with ProGolf Supply. We appreciate your trust and are committed to delivering your order quickly and reliably.